qm_en

coACTION Quality Management Page 12/14 June 2025 Adequate Resources: Time, Personnel, and Finances Quality development inherently requires adequate resources. Without them, even the most meticulously crafted plans risk becoming mere paper tigers. This means dedicating sufficient time, such as allocating specific hours for teachers to work on QM tasks or reserving dedicated time slots for planning and reflection within timetables or during conferences. It also necessitates appropriate personnel, involving the appointment of quality officers or dedicated teams to manage and support the QM process, alongside providing professional development opportunities for staff in Quality Management. Furthermore, securing sufficient finances is crucial, encompassing budget allocation for training, external expertise, necessary materials, or the implementation of specific quality measures like new learning resources or technical equipment. Finally, a supportive infrastructure, both physical and digital (e.g., suitable rooms, functioning IT systems), is essential to bolster these efforts. Continuous Improvement Process: Quality is Not a Final State As we've seen with the PDCA cycle, quality is a constantly evolving process, meaning that the Continuous Improvement Process (CIP) is fundamental. This involves regular evaluation, where schools must systematically check if their goals are being achieved and what impact current measures are having. This can be done through various internal and external evaluations, such as school inspections, pupils’ surveys, or classroom observations. It also requires establishing a robust feedback culture — an open and constructive environment where learning from both successes and failures is equally possible. Ultimately, it’s about learning and adapting: having the willingness to adjust processes and measures based on evaluation results and to embrace new approaches. Stagnation in quality development means regression. Open Communication and Error Culture: Transparency and Courage to Learn These two aspects are closely linked and absolutely fundamental for sustainable development. First, transparent communication is vital; it means openly sharing information about the QM process, including both successes and challenges, with all stakeholders. This