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coACTION Quality Management Page 9/14 June 2025 3. Who are the Stakeholders in Quality Management? Quality Management (QM) in schools is not a task performed in isolation by a single person or a small group. Rather, it is a community project that can only truly succeed if all key stakeholders are actively involved and understand their role. Every person involved in school life contributes to the school's quality in their own way. Let's take a look at who these stakeholders are and what tasks they perform in the QM process: The School Leadership: The Drivers and Coordinators The school management plays a central and often the most important role in Quality Management. They are the strategic minds and the driving force.  They develop the vision and strategic goals for the school's quality development.  They establish the necessary structures and processes for the QM system. This includes defining responsibilities, providing resources, and ensuring that QM is understood as an integral part of daily school life.  They communicate the importance of QM to all stakeholders and motivate the faculty and school community to actively participate.  They monitor the progress of quality measures and initiate adjustments as needed. The Teachers: The Active Designers of Instruction Teachers are those who live Quality Management daily in the school's core area, which is instruction and pedagogical work.  They implement quality-relevant measures and concepts in daily instruction (e.g., new teaching methods, individual support measures).  They are the most important sources for practical feedback. Their experiences and observations are crucial for identifying strengths and weaknesses.  They contribute their expertise to the development and improvement of curricula, assessment methods, and other pedagogical processes.  They are willing to continuously develop themselves and acquire new competencies to enhance the quality of instruction. The Pupils: The Main Actors and Recipients Pupils are the actual recipients of all quality efforts. Their perspective is indispensable.